LH responsiveness

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chrstjrn
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Joined: Thu Apr 14, 2005 4:47 pm
Location: Kansai, Japan

LH responsiveness

Post by chrstjrn »

Sigh... sent Long Haul an email last weekend and... no response to date. As if I were dealing with Balogh ten years ago (when stuff would go unanswered for a month or two).

How have people's interactions with Long Haul been, recently? Do I have to pick up the phone and call them in the middle of the day (i.e. while I'm at the office :( ) to get a response?
Chris T.
Klymit Packraft
In storage in the US:
~'91 Klepper A2 w/ BSD schooner rig
'64 Klepper Passat/Tradewind
'64 Klepper T12
Early '90s Old Town Canoe
Previous:
'04 Pakboat Puffin II
'05 Swift (prototype)
'84 Hobie 16.

DLee
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Location: South Salem, NY
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Re: LH responsiveness

Post by DLee »

I suggest trying again. I'm not sure Mark has office help everyday of the week. Stacey is pretty good when she's there, I'm just not sure she's there every day.

If I send an email and don't get a response I resend it on the second day and usually do get a response. Stacey is also pretty 'to the point' on the phone unless you want to drag out the conversation. So calling is usually not that big a deal and it usually gets the ball rolling a little quicker than emails... at least that's my experience.

d
Klepper Aerius II
Klepper T9
Long Haul MK1 Expedition 'light'
Klepper S4 sail rig
Kayaksailor 1.6 +genoa
BSD 36HP

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chrstjrn
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Re: LH responsiveness

Post by chrstjrn »

Thanks-- I'll try resending.
Chris T.
Klymit Packraft
In storage in the US:
~'91 Klepper A2 w/ BSD schooner rig
'64 Klepper Passat/Tradewind
'64 Klepper T12
Early '90s Old Town Canoe
Previous:
'04 Pakboat Puffin II
'05 Swift (prototype)
'84 Hobie 16.

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chrstjrn
Brotherhood of the Golden Paddle
Posts: 1724
Joined: Thu Apr 14, 2005 4:47 pm
Location: Kansai, Japan

Re: LH responsiveness

Post by chrstjrn »

Just had a good talk with Mark-- I think it's the longest one in 13 years I've been doing business with him. He gave me lots of helpful info.

They had a computer crash a couple of weeks ago and just got their systems back up this morning.
Chris T.
Klymit Packraft
In storage in the US:
~'91 Klepper A2 w/ BSD schooner rig
'64 Klepper Passat/Tradewind
'64 Klepper T12
Early '90s Old Town Canoe
Previous:
'04 Pakboat Puffin II
'05 Swift (prototype)
'84 Hobie 16.

DLee
Brotherhood of the Golden Paddle
Posts: 1449
Joined: Sun Aug 16, 2009 10:05 pm
Location: South Salem, NY
Contact:

Re: LH responsiveness

Post by DLee »

Funny that you say that. I was going to comment earlier that quick connects with Mark tend to be difficult - although it has been done.

He is such a nice guy and wealth of information that I always end up talking with him for a long time. Because of that I often try not to get him on the phone because I know he has work to do. Ha.

d
Klepper Aerius II
Klepper T9
Long Haul MK1 Expedition 'light'
Klepper S4 sail rig
Kayaksailor 1.6 +genoa
BSD 36HP

FrankP

Re: LH responsiveness

Post by FrankP »

I second the responsiveness of Mark. He has always taken time to talk to me and answer any of my questions before and after I purchased my Mark 2. I had Mark custom build my boat just how I wanted it. He has responded to a few issues I had. The 2nd and last was a leaking sponson. Not only did he replace the leaking sponson but he sent a replacement for the other one too. Great boat and great people.

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DoiNomazi
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Re: LH responsiveness

Post by DoiNomazi »

I mentioned this several times on different forums. Long Haul has an excellent customer service and we had a positive experience with them ever since purchased our U-Boat. We can only hope that the quality of the product and their customer service remains the same.
Seasick & Grumpy enjoying a Long Haul Mark II Commando with BSD 36' HP Sport sail

http://vimeo.com/channels/travelotherapy

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chrstjrn
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Location: Kansai, Japan

Re: LH responsiveness

Post by chrstjrn »

It's kind of nice that this thread has turned into a love-in for Mark.
Chris T.
Klymit Packraft
In storage in the US:
~'91 Klepper A2 w/ BSD schooner rig
'64 Klepper Passat/Tradewind
'64 Klepper T12
Early '90s Old Town Canoe
Previous:
'04 Pakboat Puffin II
'05 Swift (prototype)
'84 Hobie 16.

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DoiNomazi
faltbootemeister
Posts: 226
Joined: Fri Nov 04, 2011 11:41 am
Contact:

Re: LH responsiveness

Post by DoiNomazi »

chrstjrn wrote:It's kind of nice that this thread has turned into a love-in for Mark.
The man deserves it and that's that. It can't be avoided.
Seasick & Grumpy enjoying a Long Haul Mark II Commando with BSD 36' HP Sport sail

http://vimeo.com/channels/travelotherapy

DLee
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Re: LH responsiveness

Post by DLee »

Nicely put, DN, I agree.

d
Klepper Aerius II
Klepper T9
Long Haul MK1 Expedition 'light'
Klepper S4 sail rig
Kayaksailor 1.6 +genoa
BSD 36HP

Abenjamin

Re: LH responsiveness

Post by Abenjamin »

I am compelled to speak up regarding Mark and Long Haul's excellent responsiveness. Over the past two years Mark has worked with me to get back on the water with older Klepper frames after a 40 year hiatus. I am very grateful and having a tremendous time.

Alan Benjamin - from Chicago

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